Cancellation and Refund Policy - Hospitality English Upgrade

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This Cancellation and Refund Policy explains how subscriptions to Hospitality English Upgrade may be cancelled and how refund requests are handled.

This policy applies to subscriptions and paid services provided by Chittoo Technologies India Private Limited ("Hospitality English Upgrade", "we", "us", or "our").

Please read this policy together with our Terms and Conditions and Privacy Policy.

1. Hospitality English Upgrade Subscriptions

Hospitality English Upgrade may offer paid subscriptions that provide access to premium learning features, content and services.

The subscription price, billing period, trial period, renewal terms and features included in your subscription will be shown to you before you complete your purchase.

Subscriptions may be purchased through:

the Apple App Store;
Google Play;
other authorised app stores or payment platforms; or
payment methods made available directly by Hospitality English Upgrade.

The cancellation and refund process may differ depending on where you purchased your subscription.

2. Cancelling Your Subscription

You may cancel your Hospitality English Upgrade subscription at any time.

Cancellation prevents the subscription from automatically renewing for the next billing period.

Unless otherwise required by applicable law or the applicable payment platform's policy, cancelling a subscription does not automatically result in a refund for the current billing period.

You will generally continue to have access to the paid features until the end of the period for which you have already paid.

If You Purchased Through Google Play

If your Hospitality English Upgrade subscription was purchased through Google Play, you can manage or cancel it through your Google Play subscription settings.

Uninstalling the Hospitality English Upgrade application does not cancel your subscription.

After cancellation, Google Play generally allows continued access until the end of the current billing period and does not automatically issue a refund merely because you cancelled.

If You Purchased Through Apple App Store

If your Hospitality English Upgrade subscription was purchased through the Apple App Store, you must manage or cancel the subscription through your Apple Account/App Store subscription settings.

Cancelling an Apple subscription generally stops future renewal. Refund requests for purchases made through Apple are subject to Apple's applicable refund procedures and policies.

If You Purchased Directly From Hospitality English Upgrade.

If your subscription was purchased directly from Hospitality English Upgrade, you may cancel it through the account or subscription-management mechanism provided by Hospitality English Upgrade.

If you are unable to cancel your subscription through the available mechanism, please contact us at:

privacy@chittoo.com

Please include the email address associated with your Hospitality English Upgrade account and, where available, your order or transaction reference.

3. Free Trials

Hospitality English Upgrade may offer a free trial or promotional period for selected plans.

The duration and terms of a free trial will be clearly displayed at the time of sign-up.

If your trial converts into a paid subscription, the applicable subscription price and renewal terms will be disclosed before or at the time of starting the trial, subject to applicable law and the rules of the relevant app store or payment provider.

If you do not wish to continue with a paid subscription after a free trial, you should cancel the subscription before the trial period ends.

Where the subscription is managed through an app store, you must follow that platform's cancellation procedure.

4. Refunds

A cancellation and a refund are separate actions.

Cancelling your subscription prevents future renewal but does not, by itself, create a right to a refund for the current billing period.

Refunds may be available where:

required by applicable law;
required under the applicable app store or payment platform's rules;
you were charged due to a billing or technical error attributable to Hospitality English Upgrade;
a paid service was not delivered as described;
Hospitality English Upgrade determines that a refund is appropriate in the circumstances; or
another refund right applies to your purchase.

Nothing in this policy limits any consumer rights or refund rights that cannot legally be excluded under applicable law.

5. Refund Requests for Direct Purchases

If you purchased Hospitality English Upgrade directly from Hospitality English Upgrade and believe you are entitled to a refund, contact us at:

privacy@chittoo.com

Please provide:

the email address associated with your Hospitality English Upgrade account;
transaction or order reference, if available;
date of purchase; and
the reason for your refund request.

We may request additional information reasonably necessary to verify the transaction and assess the request.

We will review refund requests in accordance with this policy and applicable law.

6. Refunds for Google Play Purchases

If you purchased Hospitality English Upgrade through Google Play, refund requests may be submitted through Google Play or, where appropriate, directly to Hospitality English Upgrade.

Google Play has its own refund procedures and eligibility rules. For certain purchases, Google may determine whether a refund is available; for other situations, the app developer may handle the refund in accordance with its own refund policy and applicable law.

If a Google Play purchase is more than 48 hours old, Google recommends contacting the app developer regarding purchase issues or refund requests.

7. Refunds for Apple App Store Purchases

If you purchased Hospitality English Upgrade through the Apple App Store, refund requests are handled in accordance with Apple's applicable policies and procedures.

You may submit a refund request through Apple's refund process.

Apple may determine whether a refund is available for a particular purchase.

8. Duplicate or Unauthorised Charges

If you believe you have been charged more than once for the same Hospitality English Upgrade subscription or have identified an unauthorised transaction, please contact us as soon as possible at:

privacy@chittoo.com

We may investigate the transaction and take appropriate action in accordance with applicable law and the payment platform's procedures.

If the transaction was processed by Apple, Google or another third-party payment provider, that provider may also have procedures for reporting unauthorised transactions.

9. Failed or Unsuccessful Payments

If a recurring subscription payment fails, access to paid features may be restricted or suspended in accordance with the applicable subscription and payment-platform rules.

You may be required to update your payment method to continue your subscription.

A failed payment does not necessarily mean that the subscription has been cancelled.

10. Changes to a Subscription

Hospitality English Upgrade may introduce new plans, modify existing plans or change subscription pricing from time to time.

Where required by applicable law, we will provide notice of material changes before they take effect.

Changes to subscription pricing will not affect a previously paid billing period unless otherwise stated or required by law.

11. Account Deletion

Deleting your Hospitality English Upgrade account is different from cancelling a subscription.

If you have an active subscription, deleting the Hospitality English Upgrade application or account may not automatically cancel a subscription purchased through Apple, Google Play or another payment platform.

You should cancel the subscription through the platform through which you purchased it.

Account deletion and the handling of personal information following account deletion are governed by our Privacy Policy and applicable law.

12. Consumer Rights

This policy is not intended to restrict or exclude any rights, remedies or protections available to consumers under applicable law.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital or electronic networks, including digital products.

Where applicable law provides a consumer with a cancellation, refund, withdrawal or other statutory right, that right will continue to apply notwithstanding anything in this policy.