Terms and Conditions - Hospitality English Upgrade
Welcome to Hospitality English Upgrade.
These Terms and Conditions ("Terms") govern your access to and use of the Hospitality English Upgrade website, mobile applications, products and services provided by Chittoo Technologies India Private Limited ("Hospitality English Upgrade", "we", "us", or "our").
By accessing our website, downloading or using the Hospitality English Upgrade application, creating an account, purchasing a subscription, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not access or use Hospitality English Upgrade.
Please read these Terms together with our Privacy Policy and any other terms or policies specifically applicable to a particular Hospitality English Upgrade product or service.
1. About Hospitality English Upgrade
Hospitality English Upgrade is an English-language learning and communication practice platform that provides users with tools and content to practise English vocabulary, grammar, pronunciation, speaking, listening and conversation skills.
Our services may include, depending on your plan, location, device and product version:
English vocabulary and phrase practice
Grammar and sentence practice
Speaking and conversation practice
AI-powered conversations
Pronunciation and accent-related feedback
Voice recording and re-recording features
Learning activities, exercises and quizzes
Progress and practice insights
Personalised learning content
Other learning features that we may introduce or modify from time to time
Features may vary across platforms, subscription plans, countries and versions of the application.
2. Eligibility
You may use Hospitality English Upgrade only if you are legally permitted to enter into a binding agreement under applicable law.
If you are under the applicable age of majority in your jurisdiction, you may use Hospitality English Upgrade only with the involvement and consent of a parent or legal guardian where required by law.
Parents or guardians are responsible for ensuring that any use of Hospitality English Upgrade by a minor is consistent with applicable law and these Terms.
3. Creating an Account
Certain Hospitality English Upgrade features may require you to create an account.
When creating an account, you agree to:
provide information that is accurate and current;
maintain the confidentiality of your account credentials;
not share your account with another person unless expressly permitted by Hospitality English Upgrade;
promptly notify us if you believe your account has been accessed without your permission; and
remain responsible for activity conducted through your account, subject to applicable law.
You must not create an account using another person's identity or information, or attempt to gain unauthorised access to another user's account.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.
4. Use of the Hospitality English Upgrade Service
Hospitality English Upgrade grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Hospitality English Upgrade service for its intended educational purposes.
You must not:
use Hospitality English Upgrade for any unlawful purpose;
copy, reproduce, modify or redistribute Hospitality English Upgrade's content without permission;
reverse engineer, decompile or attempt to extract the source code of the application, except where such restriction is prohibited by applicable law;
interfere with the operation or security of the service;
attempt to gain unauthorised access to Hospitality English Upgrade's systems or another user's account;
use automated systems, bots or scraping tools to access or collect Hospitality English Upgrade content unless expressly authorised;
circumvent usage limits, subscription restrictions or other technical controls;
sell, rent, sublicense or commercially exploit access to your Hospitality English Upgrade account;
upload malicious software, viruses or other harmful code; or
use Hospitality English Upgrade in a way that could damage, disable, overburden or impair the service or interfere with another user's use of the service.
5. Learning and AI Features
Some Hospitality English Upgrade features may use artificial intelligence or automated technologies to provide conversation, language, pronunciation, grammar or other learning feedback.
AI-generated responses and feedback are intended to support learning and practice. They may occasionally be incomplete, inaccurate, inappropriate or incorrect.
You should therefore use your own judgement when relying on AI-generated information or feedback.
Hospitality English Upgrade does not represent that every AI-generated response will be accurate, error-free or suitable for every learning situation.
AI features may be changed, improved, limited or discontinued from time to time.
6. Voice Recordings and Practice Content
Some Hospitality English Upgrade features allow you to record your voice, participate in conversations, submit text or otherwise provide content for the purpose of using the service.
You retain your rights in content that you submit to Hospitality English Upgrade, subject to the rights and permissions necessary for us to provide the service.
By submitting content to Hospitality English Upgrade, you grant Hospitality English Upgrade a limited licence to host, process, reproduce, analyse and otherwise use that content to the extent reasonably necessary to:
provide the requested service;
generate learning or language feedback;
operate and maintain Hospitality English Upgrade;
improve the functionality and reliability of our services;
protect the security and integrity of the service; and
comply with applicable law.
Where personal data is involved, our processing of that data is governed by our Privacy Policy and applicable data-protection law.
Hospitality English Upgrade will not use your submitted content for unrelated purposes that are not permitted under applicable law or our Privacy Policy.
7. User Content
You may be able to submit text, recordings, responses, feedback or other content through Hospitality English Upgrade ("User Content").
You remain responsible for the User Content that you submit.
You represent that you have the necessary rights and permissions to submit the User Content and that your submission does not violate applicable law or the rights of another person.
You must not submit User Content that:
is unlawful, fraudulent or misleading;
infringes another person's intellectual property, privacy or other legal rights;
contains malicious software;
is abusive, threatening, defamatory or harassing;
contains content that you are not legally entitled to share; or
is otherwise prohibited by applicable law.
We may remove or restrict access to User Content where reasonably necessary to operate the service, enforce these Terms, protect users, or comply with applicable law.
8. Intellectual Property
All content and materials made available through Hospitality English Upgrade, including but not limited to:
the Hospitality English Upgrade name and brand;
logos and trademarks;
application software;
website design;
text and written content;
learning exercises;
questions and quizzes;
audio and visual materials;
graphics and illustrations;
learning frameworks;
user-interface elements;
AI systems and related technology; and
other Hospitality English Upgrade-created materials
are owned by or licensed to Hospitality English Upgrade and are protected by applicable intellectual-property laws.
Except as expressly permitted by these Terms or applicable law, you may not copy, reproduce, distribute, modify, publish, transmit, sell, license, create derivative works from, or commercially exploit Hospitality English Upgrade's intellectual property.
Nothing in these Terms grants you ownership of Hospitality English Upgrade's intellectual property.
9. Subscriptions and Paid Services
Certain Hospitality English Upgrade features may be available only through a paid subscription.
The applicable subscription price, billing period, trial period, features and other conditions will be displayed to you before you complete your purchase.
By purchasing a subscription, you authorise the applicable payment provider or app store to process the applicable charges.
Subscription pricing may vary by country, platform, taxes, promotional offers and subscription type.
Hospitality English Upgrade may change subscription prices in the future. Where required by applicable law, we will provide notice of material price changes before they take effect.
10. Free Trials and Promotional Offers
Hospitality English Upgrade may offer free trials, introductory offers or other promotions from time to time.
The terms applicable to a particular trial or promotion will be disclosed when you sign up.
Unless otherwise stated, a free trial does not guarantee continued free access to paid features after the trial period ends.
Where a trial converts automatically into a paid subscription, the applicable price and renewal terms will be presented to you before or at the time you begin the trial, subject to applicable law and the rules of the relevant app store or payment provider.
Hospitality English Upgrade may modify or discontinue promotional offers at any time, subject to applicable law.
11. Cancellation and Refunds
If you purchase Hospitality English Upgrade through the Apple App Store, Google Play or another third-party platform, subscription management, cancellation and refunds may be governed by that platform's applicable terms and policies.
If you purchase directly from Hospitality English Upgrade, cancellation and refund terms applicable to that purchase will be communicated at the time of purchase or through the relevant subscription-management mechanism.
Nothing in these Terms limits any consumer rights or refund rights that cannot lawfully be excluded under applicable law.
12. App Store and Third-Party Platforms
Hospitality English Upgrade may be distributed through third-party platforms such as the Apple App Store and Google Play.
Your use of Hospitality English Upgrade through such platforms may also be subject to the applicable platform's terms and policies.
The relevant platform may be responsible for processing payments, managing subscriptions, handling certain refunds, or providing technical support relating to the platform.
Where there is a conflict between these Terms and mandatory terms imposed by the applicable platform, the applicable platform terms will apply to the extent required for that conflict.
13. Third-Party Services and Links
Hospitality English Upgrade may use or link to third-party services, websites, payment providers, technology providers or other external services.
These third-party services may have their own terms and privacy policies.
Hospitality English Upgrade does not control third-party services and is not responsible for their availability, content, security, policies or practices, except to the extent required by applicable law.
Your use of third-party services is subject to the terms applicable to those services.
14. Privacy and Personal Data
Your privacy is important to us.
Our collection, use, storage, disclosure and other processing of personal data is described in our Privacy Policy.
By using Hospitality English Upgrade, you acknowledge that your personal data may be processed as described in the Privacy Policy and in accordance with applicable law.
Depending on the features you use, Hospitality English Upgrade may process information such as account information, learning activity, device information, usage information, text inputs and voice-related information.
Where consent is required by applicable law, Hospitality English Upgrade will seek the appropriate consent and provide applicable mechanisms for exercising privacy rights.
You can review our Privacy Policy for more information about:
the categories of information we collect;
why we process it;
how we protect it;
how long we retain it;
when it may be shared;
your applicable rights; and
how to contact us regarding privacy matters.
15. Security
We take reasonable technical and organisational measures designed to protect information and maintain the security of the Hospitality English Upgrade service.
However, no internet transmission, software system or electronic storage system can be guaranteed to be completely secure.
You are responsible for taking reasonable steps to protect your account credentials and device.
16. Educational Disclaimer
Hospitality English Upgrade is an educational practice and learning platform.
Our content and AI-generated feedback are intended to support English-language learning and communication practice. They are not a substitute for professional advice, formal educational assessment, employment advice, or any other professional service.
We do not guarantee that using Hospitality English Upgrade will result in a particular examination result, job offer, promotion, level of English proficiency or other outcome.
Individual learning outcomes depend on many factors, including the user's level, practice, consistency and circumstances.
17. Service Availability
We aim to provide a reliable service, but we do not guarantee that Hospitality English Upgrade will always be available, uninterrupted or error-free.
The service may occasionally be unavailable because of:
maintenance;
upgrades;
technical issues;
network or internet failures;
third-party service interruptions;
security incidents;
circumstances beyond our reasonable control; or
other operational reasons.
We may add, modify, suspend or discontinue features of Hospitality English Upgrade from time to time.
Where required by applicable law, we will provide appropriate notice of material changes.
18. Disclaimer of Warranties
To the maximum extent permitted by applicable law, Hospitality English Upgrade is provided on an "as is" and "as available" basis.
We do not guarantee that:
the service will always be available;
the service will be uninterrupted or error-free;
all content will always be accurate or current;
AI-generated responses will always be accurate;
pronunciation or language assessments will always be correct;
the service will meet every user's individual requirements; or
a particular learning or professional outcome will result from using Hospitality English Upgrade.
Nothing in these Terms excludes any warranty, guarantee or consumer right that cannot legally be excluded under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Chittoo Technologies India Private Limited and its directors, employees, affiliates, licensors and service providers will not be liable for indirect, incidental, special, consequential or punitive losses arising from or relating to your use of the service.
This may include, to the extent permitted by applicable law, loss of profits, business opportunities, goodwill, data or anticipated savings.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
20. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless Chittoo Technologies India Private Limited and its directors, officers, employees and affiliates from claims, losses, liabilities, damages, costs and expenses arising from:
your violation of these Terms;
your unlawful use of the service;
your User Content; or
your violation of another person's rights.
This provision will apply only to the extent permitted by applicable law.
21. Suspension and Termination
You may stop using Hospitality English Upgrade at any time.
We may suspend or terminate your access to Hospitality English Upgrade where reasonably necessary if:
you materially breach these Terms;
you engage in unlawful or fraudulent activity;
your use creates a security or operational risk;
you attempt to misuse or circumvent the service;
suspension or termination is required by law; or
the service is discontinued.
Where appropriate and permitted by law, we will provide notice before terminating access for a breach and give you a reasonable opportunity to address the issue.
Termination does not affect rights or obligations that accrued before termination or provisions that are intended to survive termination.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, technology, business practices or applicable law.
When we make material changes, we will provide appropriate notice where required by law.
The updated Terms will become effective from the date specified in the updated Terms.
Your continued use of Hospitality English Upgrade after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
23. Complaints and Grievances
If you have a complaint, question or concern about Hospitality English Upgrade or these Terms, please contact us at:
Email: privacy@chittoo.com
For privacy-related matters, please refer to our Privacy Policy for the applicable contact and grievance mechanism.
We will endeavour to address complaints and concerns within the timelines required under applicable law.
24. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles, subject to any mandatory rights or protections available to you under applicable law.
Subject to applicable law, the courts having appropriate jurisdiction in Bengaluru, Karnataka, India shall have jurisdiction over disputes arising out of or relating to these Terms or your use of Hospitality English Upgrade.
Nothing in this section is intended to restrict any consumer's right to approach a court, consumer forum, authority or other dispute-resolution mechanism where such right cannot legally be excluded.
25. Entire Agreement
These Terms, together with the Hospitality English Upgrade Privacy Policy and any additional terms expressly applicable to particular Hospitality English Upgrade products or services, constitute the agreement between you and Hospitality English Upgrade concerning your use of the service.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
26. No Waiver
If Hospitality English Upgrade does not immediately enforce a provision of these Terms, that does not mean that Hospitality English Upgrade has waived its right to enforce that provision later.
27. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
Hospitality English Upgrade may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets or similar transaction, subject to applicable law.
28. Contact Us
If you have questions about these Terms or the Hospitality English Upgrade service, please contact us:
Chittoo Technologies India Private Limited
Registered Office: Bengaluru, Karnataka, India – 560095
Email: privacy@chittoo.com
Website: www.chittoo.com
Last Updated: 30 September 2026
